Last Update: September 27, 2023

Uberflip appreciates your investment in our Services. That’s why we place a high priority on providing timely product End of Maintenance (EOM), and End of Life (EOL) information. Uberflip’s policies are designed to give you sufficient lead time and information to determine how the EOM or EOL of a specific version or particular component of the Services may impact your organization.

End of Maintenance (EOM)
End of Maintenance (EOM) is the date at which point a specific version of Uberflip software or a specific component within the larger application stack will no longer be provided with patches or updates. Uberflip Customer Support may continue to assist customers running EOM versions up until the related End of Life (EOL) date; however it is strongly recommended that Customers begin to plan for an alternate approach. Customers who continue to use EOM versions past the milestone dates do so at their own risk and discretion and Customer shall be solely responsible for any resulting issues or damages. We endeavor to provide Customers with 3 months notice in advance of the product EOM date so that they have adequate time to plan an upgrade. Notice may be provided by email and/or via the platform.

End of Life (EOL)
End of Life (EOL) is the date at which point Uberflip will shut down or no longer support or assist with a specific version or component of Uberflip Service. Customers who continue to use EOL versions past the milestone dates do so at their own risk and discretion and Customer shall be solely responsible for any resulting issues or damages. The End of Life (EOL) date is typically 3 months after the End of Maintenance (EOM) date. This gives customers up to 6 months to effectively plan and prepare for a transition away from the old version.